Every serial, sale to service
Every unit is tracked from the sale to the service call.
01Challenges5 leaks
Each leak below, and the part of the edition that closes it.
01Serial number tracking for warranty and service
Handled by Servicing Management , in Capability 0102Multi-brand retail with scheme management
Handled by Scheme Management , in Capability 0203Installation scheduling and tracking
Handled by Installation Charges , in Capability 0104Service and AMC management
Handled by the AMC module , in Service Operations plan05Demo stock and display management
Handled by Demo Stock , in Workflow02Capabilities5 features
Two capability areas, feature by feature.
Capability 01 · 3 features
Servicing Management
Complete service workflow with product warranty tracking from purchase date — never miss a claim.
Spare Part Requisition
Track spare part requests, issue, and return with cost center allocation for accurate profitability.
Installation Charges
Manage installation and visit charges with technician assignment and scheduling.
Capability 02 · 2 features
Scheme ManagementSignature
Manage brand schemes, cashbacks, exchange offers, and promotional campaigns from a single dashboard.
Dealer Incentives
Track dealer-wise scheme eligibility and claim processing — automate what used to take weeks.
03Novrex AI3 sample questions
Ask in plain words. The agent reads your live ERP and acts on it — no dashboards to build.
Pulls the numbers
Reads your live ERP and answers in the units your trade uses.
Spots the risk
Puts what needs attention at the top of the answer.
Drafts the next step
Prepares the follow-up, ready for you to review.
04Workflow6 stages
Each stage runs on one Novrex module, so nothing falls between the seams.
Serial Tracking
Unit-level tracking from purchase to sale
Scheme Management
Brand promotions and dealer schemes
Service Management
Installation and AMC tracking
Finance Integration
EMI and loan processing
Warranty Alerts
Auto-notify before expiry for upsell
Demo Stock
Display and demo unit management
05Platform8 capabilities
The service desk, website, portals and AI chatbots are ready to switch on, beside the tools picked for Appliances & Electronics.
07 modules · every industry
Job orders, work orders, job work, a complete service desk, maintenance, AMC and warranty. The after-sales and shop-floor work every business runs, in one place.
Included in your Service plan · Service desk, AMC and warranty on the Service Operations plan · work orders and job work on Manufacturing
Dealers check orders, statements and requests without calling your team.
Run outlets from head office, each with its own GSTIN and credit limit.
Other trades get other picks. Compare industries
Runs on your ERP: the same products, prices and stock, nothing to sync.
Part of Novrex E-Commerce
Suppliers see your POs, print stickers, mark shipments and check their ledger.
Answers product, price and order questions on your website and WhatsApp.
Every edition is fully customised to your business and set up by consultants who know the Appliances & Electronics trade.
Through our Success and Consulting packs
01
An industry consultant maps how your business actually runs: documents, approvals, units, pricing.
02
Fields, forms, prints and reports are set up around that map, not bent into a template.
03
We load your data, connect your website and portals, and train your team.
06Plan & compliance6 essentials
What the Appliances & Electronics edition runs on, what it costs per user, and the compliance built in.
Runs on
Tickets, AMCs, field engineers and SLAs on the same records
₹1,700per user a month, plus GST
or ₹1,530 per user a month in year 1, billed annually
Pairs well with
Every module on one Novrex AI Business OS: one login, one data model.
Pre-configured for your trade and customised to the way you work, set up by consultants who know Appliances & Electronics.
Service Operations plan · ₹1,700 per user a month, plus GST
