Legal

Service Level Agreement

Last updated 31 July 2026

This SLA describes the availability commitment and support response targets for paid Novrex subscriptions.

Placeholder notice. This page is a structural draft, not reviewed legal copy. Replace the sections below with terms approved by your counsel before relying on them.

1. Uptime commitment

Novrex targets monthly uptime for the production service as stated in your order form, measured excluding planned maintenance.

2. Exclusions

Downtime caused by factors outside our reasonable control, by customer configuration, or by third-party services integrated at the customer's request is excluded.

3. Support response

Response targets vary by severity and by plan. Severity 1 covers a complete production outage.

4. Service credits

Where the commitment is missed, service credits are the sole and exclusive remedy. Credits must be requested within the window stated in your order form.

Contact

Questions about this document? Email novrex2026@gmail.com or use our contact page.